ISSUE: A shortcut is created in GP Reports Viewer, however after clicking OK and going back to the GP Reports Viewer - Report Shortcuts window, the details of the shortcut are not shown. This issue was reported on Windows 2008 Server (64-bit).
SOLUTION: This was resolved by changing the Language for non-Unicode programs to English in the regional settings of the server to match the settings of the SQL Server.
SOURCE: Support ticket 1318
KB ARTICLE: 21048977
LAST UPDATED: February 23, 2012