Please follow the instructions below to create a GP Reports Viewer log file for our support team to troubleshoot issues.
- On the Dynamics GP Home Page, right click on the Navigation Pane and choose Add, then Add Window.
- Under Available Windows, expand GP Reports Viewer, then Company and select GP Reports Viewer - Support Debug.
- Click Add, then Done.
- You should now have a shortcut for the GP Reports Viewer - Support Debug window on the Navigation Pane, please click on it to open the window.
- Click Run Log Viewer, a new GP Reports Log Viewer window will open.
- Follow the steps to generate the report where you are receiving the error message. Once done, you should see a lot of entries in the GP Reports Log Viewer window.
- Select all the entries using Ctrl+A, then use Ctrl+C to copy them and Ctrl+V to paste them into a notepad file (or another file).
- Please send the file to us at firstname.lastname@example.org or attach it to your support ticket.